Desert Face Trading LLC
IT Support Specialist
Dubai, Dubai•Full-time
About the Job
Job Responsibilities:
- Provide technical support and troubleshooting for hardware, software, network, and IT-related issues.
- Install, configure, maintain, and troubleshoot computers, printers, servers, network devices, and other IT equipment.
- Respond to IT support requests and resolve technical issues within agreed timelines.
- Perform regular system maintenance, updates, backups, and preventive checks.
- Monitor and maintain IT infrastructure to ensure smooth day-to-day operations.
- Manage user accounts, email systems, access permissions, and basic network configurations.
- Maintain IT asset records and ensure proper documentation of systems and equipment.
- Coordinate with external IT vendors and service providers when required.
- Prepare service reports and maintain records of technical issues and resolutions.
- Provide on-site and remote technical support to users and clients.
Requirements:
- 2–5 years of experience as an IT Support Engineer/IT Support Technician.
- Experience working for an AMC (Annual Maintenance Contract) or IT service-providing company is mandatory.
- Experience handling IT support for multiple clients, offices, or sites.
- Strong troubleshooting knowledge of Windows, networking, printers, hardware, software, and basic server administration.
- Good knowledge of TCP/IP, LAN/WAN, Wi-Fi, routers, switches, and basic network troubleshooting.
- Good communication and customer-service skills.
- Ability to work independently, visit client sites, and handle multiple support requests.